greencodetech is a registered trademark for GreenCode Technologies, Inc. Through this website we indistinct use greencodetech and GreenCode Technologies, Inc. when refering to the company.

We are currently offering local cover, serving South Florida.

Our offices are open Monday to Friday from 8 am – 5 pm (EST). But we provide uninterrupted remote services 24 X 7.

No, greencodetech offers IT support through its Technology Services Department, but this is just a fraction of the IT services we provide.

No, we do not perform hardware repair, however we will diagnose hardware problems and work with the hardware manufacturer on your behalf, using their warranty. If your hardware is not under the warranty we will assist you with purchasing new hardware.

No, we don’t provide staffing services; we have a complete, functional and cutting edge IT department that we put to your service. We only recruit our own in-house IT staff.

The Virtual IT Department is an online IT Department. You will count with engineers, architects and certified technicians to get the work done without adding a permanent headcount.

The Virtual IT concept is based on the outsourcing and consulting principles, we don’t invent anything we have just combined the benefits of outsourcing and consulting with the in-house staff to provide you with the best of both worlds. From your point of view you are outsourcing the IT department, but as we offer you always the same team of our in-house engineers, architects, and certified technicians who know your line of business, you get the saving of outsourcing with the expertise and commitment of the in-house staff.

Yes, we have successfully integrated with other members of IT departments, supporting and expanding them to create a more effective and complete solution.

This will depend on your business’ needs, after soliciting our services, a VIT Account Executive will recompile your business current and future IT needs, creating your own Virtual IT Department Organizational Chart. This organizational chart can be formed only by two departments (i.e. Web Development and Technology Services) or by two professional positions (i.e. CIO and the System Application Architecture)

After creating your own Virtual IT Department Organizational Chart, we assign you a team (aka your Virtual IT Department, we even provide you with the resume of each team member), your business will always count with this team as you count with your own staff, but with the added benefit that when a particular function (or profession) is no needed for a month (or a quarter), you don’t have to fire it, just don’t pay for it. Of course, because nothing is static in this world, as your company growths your Virtual IT Department Organizational Chart will change, to accommodate your new needs.

More than 90% of the time the Virtual IT Department team will work at greencodetech’s offices (that‘s what make it Virtual), but based on the project or technical problem, we will schedule some on-site meetings, maintenances, services, etc.

You will have a one-point-of-contact VIT Account Executive; this will be responsible to manage all the interaction between your company and your Virtual IT team. You will have direct access to your team through our online ticket management system, live support chat, email or phone.

Yes, that is how we make profit and provide you with highly qualified professionals at a low-price. Our principle is always to try to assign the professionals to businesses within the same line of business, you will benefit with a “shared” team with crosswise experience.

You can contact us through email at customerservice@greencodetech.com or you may also call us from 8 am – 5 pm at 954.840.8068

Arbitrarily no, you can contact your VIT Account Executive and request a meeting or on-site service maintenance based on your needs (like emergency), but under normal operation we will schedule the Virtual IT team visits.

Yes, the Virtual IT New Concept requires that we provide the majority of our services over the Internet. The IT support we offer through the Technology Service department uses automation and remote control software to solve as many problems as possible over the Internet.

From Wikipedia: “Remote control software is software used in remote administration to allow use of computers or other hardware at a separate location. A typical use is to control a computing server or desktop computer from another desktop computer”. The remote control software that we use has built-in Encryption providing a secure control environment.

We cover a wide range of operating systems, including Windows 2000/XP/Vista, Windows Server 2000/2003/2008; Linux and Macintosh OSX 10.4 and 10.5

No, we currently are not providing services to home-based or micro business (with less than 10 computers) because based on our experience this type of businesses do not completely benefit from our services.

Yes, we can help small business in their technology path. We only request that you are serious in your IT infrastructure investment and committed to have a complete and professional IT service.

Yes, we have been using third party companies to outsourcing some of the based function (like Help Desk, Desktop Support, Programmers, etc.), but we contract them through a strict hiring process and train them to use our best practices, documentation and methodology.As we do not outsource the management level, these technical staff will be always guided and oriented by our in-house staff.

This will depend on the services we provide you (through your own Virtual IT Department Organizational Chart) and the length of the contract. An average of 50 % in salaries and benefits is the approximate amount our long term clients experience in savings.

To have access to our service, you are required to pay an annual membership which entitles us as your Virtual IT Department. Based on your IT needs, requirements and business structure we will create your own functional Virtual IT Department Organizational Chart. The payment for the services and professions covered in this organizational chart will be invoiced through a monthly contract.

After both agreed with the terms, a monthly service contract and a non-disclosure agreement will be signed. You will receive a monthly invoice for the contracted services.

This will depend on the contracted services and the emergency professional involved.

Yes, we believe that you should have the power to “fire” your staff whenever you want, as we are your Virtual IT team, the same rule apply to us. There are not cancelation fees, but you must pay any outstanding balances.

We provide a professional service, and one important aspect is the non-disclosure agreement we sign with our client, where we stamp we won’t use their name for marketing purposes. Some of our clients had voluntarily created their “use cases” and how we have helped them in the gallery section of our user-to-user forum.

The decision to contract an outsourcing IT service provider company should be serious considered, we are open to provide you with all the information you need to consider us as a good candidate; we suggest that you register to receive our newsletter and have access to the free information materials we provide to help you make an informed decision about the type and extend of service your business requires.

In short, a programme manager is entirely cross-functional, while project manager focuses on a single function or limited cross-functional alignment at best. It is typical for the programme manager to manage across the various functions of an organization such as engineering, marketing, finance, validation and customer support. Project managers typically manage a team within one of the functions on the program.